By accessing or using PixaBot AI (“the Service”, “Platform”), operated by Pixelnx at bot.pixalab.ai, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Platform. These Terms apply to all users — business owners, administrators, and any person accessing the Service on behalf of a business.
PixaBot AI is a SaaS platform that enables businesses to create, configure, and deploy AI-powered sales bots on WhatsApp. Core capabilities include:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
You must create an account to use the Platform. You are responsible for:
Accounts may not be shared or transferred. We may suspend accounts that violate these Terms.
You agree not to use the Platform to:
PixaBot AI operates through Meta's WhatsApp Business API. By using the Service, you also agree to comply with:
You are solely responsible for ensuring that your use of WhatsApp through the Platform complies with Meta's policies and all applicable messaging regulations. Violations may result in suspension of your WhatsApp Business account by Meta, for which Pixelnx bears no liability.
The Platform uses AI to generate bot responses. By uploading content (product descriptions, documents, conversation history) to train your bot, you:
Your content: You retain ownership of all business content, product data, and documents you upload. You grant Pixelnx a limited, non-exclusive licence to process and store this content solely to operate the Service.
Our platform: The PixaBot AI platform, its design, code, and branding are owned by Pixelnx and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Platform without written consent.
PixaBot AI is offered on a subscription basis. Fees, billing cycles, and plan details are specified at the time of purchase. By subscribing, you authorise us to charge the payment method on file for your chosen plan.
See our Refund Policy for eligibility and process details.
You may close your account at any time via Settings → Danger Zone → Delete Account. We may suspend or terminate your access immediately if you violate these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Platform ceases and your data will be deleted in accordance with our Privacy Policy.
To the maximum extent permitted by law, Pixelnx shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or business opportunities — arising from your use of or inability to use the Service. Our total liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.
The Platform is provided “as is” without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or that AI responses will be accurate or suitable for any particular purpose.
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
For questions about these Terms, please contact us at support@pixalab.ai. We will respond within 30 business days.
PixaBot AI is operated by Pixelnx. These Terms may be updated periodically; continued use of the Platform after changes constitutes acceptance of the revised Terms.